Whereas I understand where Coke Zero is coming from- word of mouth via the blogosphere and the general public is always the best way for publicity to travel fast- but I think that they were slightly unethical to make the hubbub themselves. The fuel of the advertising industry runs on word of mouth, and it's up to the agencies to make a good enough campaign that people do spread the word. If advertising agencies and brands resort to creating their own synthetic "word of mouth", what's even the point? It seems to me as if their rendering their own jobs obsolete.
Other companies have had their fair share of blunders, but one that stands out to me is Burger King, who has had so many bad marketing campaigns since 2008 we can almost feel bad for them. A notable strategy they've used on multiple occasions (bafflingly enough) was the "king" campaign in which they used their "mascot" as the poster boy for their products, which turned out to be bad decision upon bad decision. The "king" was included in a number of commercials run in bad taste such as "wake up with the king" or more notoriously, "Square Butts," which was a music video involving the king, spongebob squarepants, and butts set to Sir Mix-A-Lot's "Big Butts." It only takes a second to be horrified by the whole ordeal.
Good post, Meredie. The King campaign is quite scary, in my book! do you think the problem lay with the advertising or the product?
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